Frequently Asked Questions
What Eco-Friendly Cleaning Products Do You Use?
We use a range of eco-friendly cleaning solutions tailored for various needs, including specialized floor chemicals for medical facilities, strippers, waxes, and carpet cleaning products. All our products are selected to ensure effective cleaning while being environmentally responsible.
How Are Your Cleaning Services Priced?
Our services are priced based on the square footage of the area being serviced and the frequency of cleaning. This method allows us to tailor our services to the specific needs of each client, ensuring thorough coverage and cost-efficiency.
Do You Offer Packages Or Recurring Cleaning Service Discounts?
Yes, we offer discounts when multiple services are combined. Discounts are available for carpet cleaning, floor stripping and sealing, window cleaning, and pressure washing, providing cost-effective solutions for comprehensive maintenance.
What Is Your Policy For Handling Delicate Or High-End Surfaces?
We prioritize meeting the specific standards required by our clients for delicate and high-end surfaces. Special skills may be required, and I personally supervise these jobs to address any specific needs directly and ensure the utmost care and quality in our service
How Do You Train Your Cleaning Staff?
Our staff undergoes rigorous training on new facilities, products, and equipment to ensure safe and efficient service. We focus on preventing accidents and enhancing skill sets to handle various cleaning scenarios, including specialized environments like surgical sanitation and exotic floors
How Do You Ensure Client Security and Privacy?
We maintain strict protocols for security and privacy, including logging arrival and departure times and using checklists and security measures at the end of each service. This helps ensure that all operations are secure and transparent
Can You Provide A List Of Testimonials From Previous Clients?
Certainly! We have served many high-profile clients, including emergency state inspections at veterans hospitals and large-scale projects like the Salvation Army facility cleaning. We also have extensive experience in school custodial services and are well-versed in compliance with OSHA standards
What Is Your Cancellation Or Rescheduling Policy?
We require a 30-day notice for service termination and a 4-day advance notice for cancellations. Rescheduling is based on mutual availability, ensuring flexibility while maintaining our commitment to serve you effectively